Q1: Why should I register as a member?

Only registered users can make purchases on the homepage and enjoy various preferential price packages and point gifts;

Only registered users can log in to the "Member Center" and use the rich membership functions provided to manage their personal information;

Only registered users can receive our promotional gifts or cash coupons.

Q2: How to order goods?

You can first browse our website homepage to search for the product model you need. When you see the product you are satisfied with, you can directly add it to the shopping cart, and then place an order and pay.

Q3: Can all the component models I need be purchased only on the website?

Currently, all in-stock products that can be found on the website can be purchased directly, and delivery is basically guaranteed on the same day/next day; if the goods are temporarily sold out, we can help you place an order for free. If the product you need is not available in our store, we can even help purchase it on your behalf.

Q4: What should I do if I forget my password?

When you forget your password, please log in to the registration page and click "Forgot Password". The system will automatically tell you your password via email. You can log in to the "Member Center" to change your password to ensure your interests.

Q5: Can you provide a contract for your order?

Can. After the customer submits the order on the website, the customer can print the sales contract PDF file on the website. This contract is a contract of orders between the parties and has legal effect.

Q6: How to track orders and shipments?

After the customer submits the order online, the customer will be promptly notified of the status of the order via text message. The next day after the order is placed, customers can check the real-time shipping status of the order in "My Orders". Customers can also check the domestic express waybill number in "My Orders" to know the status of the order in real time. If you have any questions about the delivery date of your order, you can contact the Xincheng customer service hotline or make inquiries through online customer service.

Q7: How to issue an invoice?

VAT invoices can be issued for all orders (with an accumulated amount of more than 3,000 yuan), and all products are subject to formal taxation in accordance with national requirements.

Q8: Do you accept telephone inquiries?

Can. Customers can call the customer service hotline if they have any needs, and we will conduct manual inquiries for you. However, since online orders involve personal information, we recommend that customers place specific orders online.

Q9: If there are quality problems with the goods, how should I return or exchange them?

We only provide original and authentic products from transparent channels, and our quality is 100% guaranteed. When customers have questions about the quality of the products they receive, please call the customer service hotline as soon as possible. We will quickly communicate with the supplier and arrange returns and exchanges according to the supplier's quality problem handling process. For complaints and return applications regarding product quality-related issues, please submit them within 15 days after receiving the goods.

Q10: What are the specific procedures for order delivery?

After receiving your payment, we will arrange the order for you; after the order is successful, your order status will be modified to "Waiting for shipment". After receiving the goods, we will arrange delivery for you as soon as possible, and your order status will be changed to "Waiting for receipt". To ensure that the product is delivered to you promptly and accurately, please fill in the detailed consignee information and contact information when ordering.