Q1: Why register as a member?

Only registered users can make purchases on the homepage and enjoy various discounted price packages and point gifts.

Only registered users can log in to the "Member Center", use the rich member functions provided, and manage their personal information.；

Only registered users can receive our promotional gifts or cash coupons.

Q2: How to place an order for goods?

You can browse our website homepage to search for the product model you need, and see that the product you are satisfied with can be added directly to the shopping cart, and then place an order to pay.

Q3: Can all the components and models I need be purchased only on the website?

Currently, all inventory products that can be found on the website can be purchased directly, and can basically guarantee same-day/next-day delivery. If the stock is temporarily sold out, we can help you place an order for free. If the product you need is not available in our store, we can even help you with purchasing.

Q4: What should I do if I forget my password?

When you forget your password, please log in to the registration page, click "Forgot Password", and the system will automatically tell you your password by email. You can log in to the "Member Center" to change your password to ensure your interests.

Q5: Can you provide a contract for an order?

OK. After the customer submits the order on the website, the customer can print the PDF file of the sales contract on the website. The contract is a contractual contract between the two parties and has legal effect.

Q6: How to track orders and shipments?

After customers submit orders online, they will be notified of the status of the order in a timely manner through SMS. On the second day after the order is placed, customers can check the real-time transportation status of the order in "My Orders". Customers can also check the domestic express waybill number in "My Orders" to grasp the status of the order in real time. If you have any questions about the delivery time of the order, you can contact the Xincheng customer service hotline or inquire through online customer service.

Q7: How is the invoice issued?

VAT invoices can be issued for all orders (with a cumulative amount of more than 3,000 yuan), and all products are formally taxed in accordance with national requirements.

Q8: Do you accept telephone inquiry?

OK. Customers can call the customer service hotline if they have needs, and we will make manual inquiries for you. However, since online orders involve personal information, we recommend that customers place specific orders to complete the operation online.

Q9: If there are quality problems with the goods, how should I return or exchange them?

We only provide genuine products through transparent channels, ensuring 100% quality. When customers have questions about the quality of the received products, please call the customer service hotline as soon as possible. We will quickly contact and communicate with the supplier, and arrange for returns and exchanges according to the supplier's quality problem handling process. For complaints and return requests related to product quality issues, please submit them within 15 days of receiving the goods.

What is the specific procedure for order delivery?

After receiving your payment, we will arrange the order for you; Once your order is successful, your order status will be changed to "Pending Shipment". Once you receive the order, it will arrange the shipment for you as soon as possible, and your order status will be changed to "Waiting for Receipt". To ensure that the product is delivered to you in a timely and accurate manner, please fill in the detailed consignee information and contact information when ordering.